Long gone are the days when social media was merely another marketing choice for businesses. To give you an idea of how rapidly the use of social media is growing, there are now over 50 million Facebook business pages worldwide, as more and more of us create profiles to engage with friends, family, brands and […]
Top Advances & Hottest Trends In The Hospitality Industry
September 13, 2018
Hospitality is one of the fastest changing industries and as professionals in the world of guest services, fine dining and leisure breaks, every year we see advancements within the industry that has been taken by storm with new and exciting trends. Let’s take a look at some of these developments that are changing the face […]
What’s All The Fuss About Travel Bloggers & Instagram Influencers?
July 19, 2018
We have seen some negative press in the media recently regarding Instagram influencers. “Luxury hotel overwhelmed by influencers asking for free rooms” published The Independent, which I am sure any hoteliers reading this will be able to relate to and could be making you question if this is a method of marketing you should continue […]
The Wellness Spa Travel Trends Revolutionising the Industry
March 27, 2018
Spa retreats have changed a lot in recent years. Once an opportunity to get a massage, order breakfast in bed, and lounge around in a dressing gown all weekend, wellness retreats are now about something far more meaningful than simple relaxation. These breaks now provide the chance for personal development, education, and meaningful connections. In […]
Mr.Highline At Hotelympia Show 2018
March 13, 2018
The best hotels and hospitality businesses strive to constantly inspire their guests, both offline and online. Whether through meaningful connections over social media or beautiful website content, they seek to create conversations that extend far beyond the front desk. For creative agency Mr.Highline, these hotels – and the online relationships they build – represent the […]
Social Listening: Why is it so important for hotels?
February 23, 2018
Once upon a time, figuring out how your hotel guests felt about their stay was easy: you either read their positive comments in the guestbook, or listened to their problems at the front desk. And while this individual feedback was vital in helping you grow your business, on the whole it quite simply didn’t matter. […]
Our Story: What’s In A Name?
February 14, 2018
Every brand has a story, and ours begins at the High Line in New York. You’ve probably already heard of the High Line park – an elevated greenway that runs through Manhattan’s West Side. But perhaps you haven’t visited at sunset, when the fading light flirts with the skyscrapers and the whole place seems to […]
Here The Sky Is The Limit
December 14, 2017
We admire inspired people that showcase the best version of their country through their stylish creations. Our latest discovery are two hidden diamonds in Kea, Greece; Villa Meli & Villa Sandra Maria make this beautiful island sparkle a little brighter. Made with attention to detail by Olga and her daughter Sandra who combined their love […]
The Power Of Social Media In Hospitality
October 25, 2017
Recent studies have shown that overall guest satisfaction has declined by 70% since 2011. However, the underlying experience has deteriorated much more than this score suggests, as relatively high levels of satisfaction with cheaper booking costs and less hidden fees mask the decline in other areas of the guest’s experience. Satisfaction with check-in & check-out, […]
No Request Is Too Great And No Detail Too Small
September 18, 2017
Undisputedly among the leaders in the luxury hospitality industry, AMAN resorts never fail to go above and beyond expectations. It was July the 19th in Marrakech’s Amanjena when the following story took place. Bruno the F&B manager was notified a few days earlier about a birthday celebration that would take place in the restaurant. The […]
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